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FULLY REVISED & UPDATED
How will you help your staff learn the bookselling business and provide exceptional service? This 12-chapter publication, The Training Guide To FrontLine Bookselling, is a one-of-a-kind resource developed to help you train new staff members. From new employee orientation to how to conduct book searches, merchandising to working at the point-of-sale, this Guide will help them step into their new role. You benefit from having a consistent training program -- with the same information provided to all who are part of your team. The Guide is designed so you can include information that relates to your store's fixture layout, selection, and computer system. A section just for trainers guides them through the training process for each topic. $149 available in print or in Microsoft Word and Microsoft Publisher electronic files; $249 for both.
Only $ 149.00
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FULLY REVISED & UPDATED
How will you help your staff learn the bookselling business and provide exceptional service? This file contains the 12-chapter publication, The Training Guide To FrontLine Bookselling, a one-of-a-kind resource developed to help you train new staff members. From new employee orientation to how to conduct book searches, merchandising to working at the point-of-sale, this Guide will help them step into their new role. You benefit from having a consistent training program -- with the same information provided to all who are part of your team. The Guide is designed so you can include information that relates to your store's fixture layout, selection, and computer system. A section just for trainers guides them through the training process for each topic. $149 available in print or in Microsoft Word and Microsoft Publisher electronic files; $249 for both.
Only $ 149.00
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FULLY REVISED & UPDATED
How will you help your staff learn the bookselling business and provide exceptional service? This 12-chapter publication, The Training Guide To FrontLine Bookselling, is a one-of-a-kind resource developed to help you train new staff members. From new employee orientation to how to conduct book searches, merchandising to working at the point-of-sale, this Guide will help them step into their new role. You benefit from having a consistent training program -- with the same information provided to all who are part of your team. The Guide is designed so you can include information that relates to your store's fixture layout, selection, and computer system. A section just for trainers guides them through the training process for each topic. You'll receive the files in either Microsoft Word or Microsoft Publisher and the 3-ring binder with printed pages so you're ready to begin using it immediately and can change your content later. You may also purchase the print edition and electronic files separately.
Only $ 249.00
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If your competitive edge will be defined by great service, this video will help each of your employees see and hear the difference between ordinary service and extraordinary service. With real world scenarios, participant guidebooks and a facilitator’s guide, you can use this 60-minute program on DVD to train new hires individually and use as customer service refresher training during a staff meeting.
Only $ 59.95
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